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House of Mysterious Secrets - Specializing in Horror Merchandise & Collectibles :: 


FAQ
 
Q. What forms of payment do you accept?
A. We accept all major credit cards, PayPal, Money Orders and Gift Certificates. Personal checks are not accepted and will be returned.


Q. Failed / Declined Transactions
A. Upon clicking on the "Place Your Order" button at the last step of checkout, your order and credit card information will be processed. If your credit card is declined, a message will appear on the page with the reason why it was declined. If it is declined as a result of an AVS mismatch, please verify that the billing address information you are entering on the website is an exact match to the billing address information on file with your credit card issuing bank. If your card is declined as a result of the card code mismatch, please ensure that you are correctly entering the 3 or 4 digit code that appears on the front or back of your card (varies by card type). If your transaction is otherwise declined, please ensure that you have sufficient funds available in your account to complete the transaction, or contact your bank to inquire about any holds that may have been placed on your card.

Declined transactions may appear on your billing statement as pending transactions. Within 5 business days, your bank will remove these pending transactions from your account. Because the transactions were declined, they will never be posted or permanently charged to your account. Unfortunately, during that time that the bank is processing the pending transactions, those charges will be deducted from your account balance. These funds are not being held by HouseofMysteriousSecrets.com, and may have their pending status removed only by your bank.


Q. How can I clear out my shopping cart?
A. Try logging out of the site and then logging back in. That should do the trick!


Q. Cool! I got a House of Mysterious Discount Coupon, now what the hell do I do with it?
A. If you go to the "View Cart" page, after you add an item to your shopping cart, you will see towards the bottom of the page a field to enter your coupon code. After you enter it, your discount will automatically be placed and your discount will take effect.


Q. What does the my order status mean?
A. There are several different levels that an order's status could be. Here are the definitions for them all:

Order Status Definitions

  • Queued is the status of new orders using offline payment methods. It indicates that an order has been added to the store's database and is waiting to be further processed by the admin.
  • Not Finished indicates that the order has initially been placed to the store database and a reply from the online payment processor the customer used to pay for the order has not returned yet; the transaction is neither successful nor failed.
  • Failed indicates that the payment transaction could not be processed.
  • Processed indicates that the payment has been received by the store. This status is automatically assigned to an order that is paid for using an online payment processor after a customer successfully completes the payment transaction. As to orders paid for using offline payment methods (credit card, check or phone ordering), this status needs to be assigned manually by the store admin.
  • Complete indicates that all work on the order has been completed. This status can be assigned to an order by the product provider after the order is shipped.
  • Declined indicates that the order has been canceled by the store admin. It may be of use, for example, for orders that have been found fraudulent. This status is an equivalent of the automatic Failed status.

Q. Can I pay with a Money Order?
A. Yes you can. All you need to do is add your desired items to your shopping cart, then select Money Order as your method of payment. Once the sale has been completed, simply print out your invoice and include it with your money order payment. It's very important to include your invoice with your payment, otherwise we'll have to try and guess who the order is for with just a money order.


Q. Do you have a store catalog?
A. Currently we do not offer a complete catalog since our inventory is constantly changing.


Q. What are your shirt sizes?
A. All our shirts come from different sources and produced on different types of shirt materials, so it is very difficult for us to give accurate shirt dimensions. Should you purchase a shirt does not fit, we are happy to offer an exchange for another size.


Q. How long will it take for my order to ship?
A. Domestic and International orders are shipped daily. Delivery times can vary based on distance. Please view our Order Information page for more details regarding shipping times.


Q. Is Everything on the site in stock?
A. Yes, unless item is Sold Out. Our site is updated with the current stock position of each product every day, yet we occasionally may sell out of certain items during the day before the update. If an item in your order goes out of stock, we will notify you within 24-48 hours of the order date, we will try our best to fulfill your order. However, if we are unable to replace the sold out item, we will offer a full refund or store credit.


Q. What if I order something and it is out of stock?
A. In the event that you order something that is currently out of stock, we will notify you and do our best to fulfill your order, or offer you a full refund, or offer the option to order something else of equal value. We care about giving you the best service we can, so we'll do all that we can so you are not disappointed.


Q. Can I return my item or exchange it?
A. Here is our Return Policy:

Items must be returned within 7 Days
Refunds will be given as Store Credit
Items must still be sealed in the original package.
Buyer must pay for shipping fees.


Q. Are your items for sale new or used?
A. Everything sold at the House of Mysterious Secrets is brand new, never used, and in most cases still sealed in the original package. If anything was used or opened, it would be noted in the item description.


Q. Do you ship internationally?
A. Yes. All international orders are welcomed!


Q. Do you accept trades?
A. Sometimes, but not often.


Q. Do you charge a sales tax?
A. Yes, we charge a sales tax only for the State of New Jersey.


Q. Do you wholesale to other retailers?
A. No. I can not, currently, but perhaps that may change in future.


Q. Do you have a life?
A. No, not really.


 

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